Refund policy

WARRANTY , RETURN & REFUND POLICY

WARRANTY POLICY
The following are covered by the warranty:

This warranty covers manufacturing defects in the structural and mechanical parts of INMOTION electric unicycles and scooters under normal use for 12 months from the delivery date.

Note: Spare parts and accessories are not covered, except for items defective upon arrival or damaged in transit. Please contact us within 7 days of delivery to file a claim.

Please kindly be reminded your pictures or test video is a must for us to arrange accessory replacement under warranty.

Exclusions from INMOTION Warranty Coverage:

1. Water Damage: Issues caused by water, moisture, or corrosion are not covered.
2. Overloading: Damage from exceeding the product’s weight limit is excluded.
3. Crash or Impact: Any damage from accidents, falls, or collisions is not covered.
4. Unauthorized Modifications: Altering or opening components (especially the battery) voids the warranty.
5. Improper Charging: Using non-approved or incompatible chargers is not covered.
6. Lack of Maintenance: Neglecting maintenance or using improper tools is excluded.
7. Misuse or Ignoring Guidelines: Not following safety or usage instructions voids coverage.
8. Extreme Conditions: Damage from heat, cold, humidity, or corrosive environments is excluded.
9. Software & Firmware:Using non-official software or firmware modifications voids the warranty.
10. Normal Wear: Cosmetic wear such as scratches, fading, or tire wear is not covered.
11. Commercial Use: Products used for rentals, delivery, or competition are not covered.
12. Unauthorized Repairs: Third-party or self-repairs without approval void the warranty.
13. Improper Use: Using the product outside its intended purpose is excluded.
14. Expired Warranty: Parts beyond their warranty period are not eligible for service.

RETURNS

All new electric unicycles, electric scooters, and accessories purchased directly through the official INMOTION website are eligible for our official return, exchange, and warranty services. refurbished items are excluded.

Products purchased from second-hand markets or from unauthorized retailers or distributors are not eligible for official return, exchange, or warranty services.

REFUND

PURCHASED BUT NOT SHIPPED (CANCELLATION):

Orders canceled before shipment will incur a 3.6% credit card or 4.4% PayPal processing fee.

PURCHASED AND SHIPPED (CANCELLATION):
1. A 3.6% credit card or 4.4% PayPal processing fee will be applied.
2. Additional costs apply for recalling packages already in transit.

Tips: Refunds will be processed once the package is returned and the recall costs are confirmed.

● If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If the return is due to our error (for example, damaged or incorrect items), the customer will not be responsible for the return shipping fee.

● Consumers are allowed to apply for return or exchange for unopened items within 15 days after signing for the goods.